And the weird part is, I like Betfred. I always believed (and still do) that apart from bet365 and Betfair etc., this betting site was unique, in a sense, that it's probably one of the few remainder companies that haven't been bought out by larger conglomerates, or fallen to industry-corrections.
It does seem to have quite a number of bad reviews on sites like TrustPilot. But then I'd like to at least go for an honest take. It's a 50/50 thing on there. It seems half of the people are fairly satisfied, while a good bunch of them have had terrible experience with bonus rules and payout of winnings.
But in the pretext of being fair, overall, only people having had a bad experience, tend to try to share them on the web. They might actually - and probably do - have more happy customers than not. However, it seems that their truth is not being reflected out in the open.
Betfred needs to hire a better social media and PR-handling team. But, then that's just me saying that. And, I'm a nobody. They know what's best for them or works for them.
Redditors also don't seem to have much mercy on them. Their main beef is the poor website design, and not being able to bet big. Many claim to have been limited. Then there's also cries of jackpot winnings being nulled, if won through bonus money.
So, something is definitely smelly. I'm not going to ditch genuine users of Betfred, who've had a bad spell with them, just for affiliate commissions. Sorry, it isn't happening. Not on my watch.
Mind you, Betfred is a legit and trusted brand. All these reported issues, most probably stem from the fact, that they're very big and thus, having problems managing their growth.
Whether you go for them, knowing how they're generally viewed by the public, is up to you. I would, if you were to ask me. I think a lot of the neg stuff relates to bonus money, the use of which (from what you have read in my previous writings) I'm against, anyway.
Moving towards the basics of this brand, it does seem to *semi-strictly* follow the gambling laws of most countries. This means, access to their site is blocked (by them), where they aren't locally regulated. They don't play the grey-market card. Not sure, if they did do illegal stuff in the past. At least, at present, they're sort of clean.
Good thing is that they seem to be regulated in all major nations, where punting is legal. US (States where it's got the license), UK, Belgium and a few others. They physically registered - as a company - in Gibraltar.
Ok, I did say that they're *clean* up there, but I've also seen them sponsor sporting events in China. They wouldn't do it, if they weren't picking up Chinese bettors, which is illegal, anyway you look at it. So, they may not be as kosher, as their image is touted out to be.
Deposits can be made through cards, PayPal, common e-wallets, and even through hard cash in their physical betting shops. In the UK, for example, Betfred has over 1500 brick-and-mortar outlets, so a deposit is literally 5 minutes walk away.
Withdrawals will take time, and even more time, if you actually do end up winning a large amount. For normal processing, you're looking at 3 to 5 days minimum, provided you're also in the clear with their Accounts department. Make sure to keep your ID scans available on the smartphone. You never know.
If you win a large jackpot, expect things to be delayed even further. And, also expect your winnings to be declined, especially if you won using the free bonus money. For normal odd amounts, they wouldn't make a fuss, but don't expect to get paid a hundred grand, on £30 bonus. I have not seen a single example, of anyone, ever getting paid, on bonus-money-winnings, from anyone, let alone Betfred.
Bonus is mostly for the show, to get you to sign up for a new account. It's not serious, despite of whatever the ad or promo says. Betfred offers a standard UKGC-approved £30 on £10 deposit (which is required to open a new account btw). This equates to like 50 free spins on slots.
Though, they tend to focus on sports betting (particularly football), their live casino is also something that should be checked out. Like for example, one can enjoy live blackjack or roulette powered by Playtech and many more.
The odds can't be compared with the likes of say, Betfair's exchange, but it does a good job, if their clients don't really care about such details.
Being legal, you can also download their app for Android and Apple iphone. The quality of their betting app is so-so. But it works. And that's the main thing. I would use the desktop to use this site, though. Their very-tabular website design seems to organize itself better, in a PC browser.
They also have a live streaming service. Guess, they took the idea from bet365. I think it's a cool feature.
Customer support is not the best, but one can get a hold of them in physical betting shops, on the phone, through email and live chat. They seem to have a fine number of options in this area. I haven't personally contacted them over the phone for support issues, but haven't read worrisome comments about their non-responsiveness, on the internet, either.
Betfred is a big, well-groomed, and experienced brand, that does face a few issues with keeping everyone happy.
It wants to do a good job. It's not that they're not trying.
They have a go-ahead-and-sign-up signal from my end. You can't possibly lose giving up £10 or so, to test out their platform.
I'm a Casino Dealer, Writer and a Musician. And guess what? I also write for BestSites.Bet on casinos and sports betting related topics.
Affiliate Disclosure: BestSites.Bet is compensated, as an affiliate company, for sending new clients to Betfred.
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Problem Gambling websites
- SAMHSA's National Helpline 1-800-662-4357
- National Problem Gambling Helpline 1-800-GAMBLER
- Department of Drug and Alcohol Programs Commonwealth of Pennsylvania
- Mayo Foundation for Medical Education and Research (MFMER)
- Australian Government Department of Social Services 1800 858 858
- Problem Gambling Foundation
- MO DMH
- State of Michigan
- Indiana Gambling Hotline
- Ohio Casino Control Commission
- Florida Family Policy Council
- Louisiana Department of Health
- Nevada Council on Problem Gambling
- The Centre for Addiction and Mental Health
- Washington State Health Care Authority
- Office of Problem Gambling CDPH
- California Council on Problem Gambling
- Office of Addiction Services and Supports
- GAMSTOP Gambling Self-Exclusion Scheme
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Page Last Updated: 23rd February 2024.
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