Originally started in 2012, in Sweden, by Gustaf Hagman and Robin Ramm-Ericson; LeoVegas is indeed one of the big boys. In all likelihood, unquestionably top-tier, at least in the mainland Europe. Now acquired by Nevada's MGM Resorts International; this casino's got the money and the stardom to go places. A few of its protuberant brands include names like 21.co.uk, BetUK, among many others. In fact, a good percentage of fairly well-known betting sites end up being managed by them. The PlayAmo group along, with its casino sites, is its only potential in-ring opponent. Brands like King Billy and BitStarz are more likely to stand up against LeoVegas' massive body size. They also have a few unconventional offshore competitors like Super Slots Casino, Cafe Casino and LV Bet, with similar attributes, particularly the ability to accept US players (LeoVegas does not). Being legal, one can also download its official app from Google Play and App Store, of course only for users in countries, where it holds a local gambling license.
First let's do TrustPilot; a commercially motivated review site. The good thing is that LeoVegas' staff does actively respond to all types of comments. But still, it's got a pretty ghastly rating of 2.5. The bad ones are about rejected withdrawals. LeoVegas' replies to such comments are pitiably generic: "We're sorry, please contact our support center." Thing is the reviewer can't reply back to start a conversational thread; something that's default on Reddit. This place too, depicts a dull, pessimistic view of this company. Again the complaints fly around their clients' accounts being limited, or being denied rightfully earned winnings. Weirdly, nearly all the gloom-ridden, avoid-LeoVegas type reviews transpire from their Canadian customers. It's hard for me to give out a verdict here. My experience tells me, majority of such cases end up being bonus abuses, or due to some fixable but convoluted KYC requirements. Not saying the Redditors are lying - they mostly don't - but LeoVegas can't be where it is at, today, by scamming its clients. We may never know the true story. As far as my own personal judgement goes; LeoVegas is a legit site regardless of what a select few - with possible nefarious agendas - post on TrustPilot and Reddit.
Their welcome bonus is just about stardard, up to $1000 and 200 Free Spins on pre-selected slots. They also run progressive jackpot promotions. For example, their in-house LeoJackpot is currently hovering over €18 Million. A huge sum, if someone actually hits it. With licenses in Sweden (SGA), Denmark (DGA), Ontario (iGO), Malta (MGA) and the United Kingdom (UKGC); they have to comply with the legal limitations of "how much" free money can be offered. For example, I would imagine it wouldn't be more than £5 for its UK-facing site. LeoVegas does not have a No Deposit Bonus, so no point searching for it.
Both minimum deposit and withdrawals are set to $ € 20. For its UK clients, it's £10. Use cards, PayPal, Klarna, Apply Pay, Bank Transfers and dozens others; sans cryptocurrencies. KYC is required and depending upon one's deposit history (their whale clients are a priority), and the amount won, requests for withdrawals can be processed within 5 to 7 days. But, the big if here is getting an approval in the first place. Don't expect to get paid for a jackpot, if it's your first deposit, and you won it on bonus money. For small amounts below $ € £ 1,000, exceptions can be made. The client has to make the house, the coin first and foremost, before it sort of tries to return the favor.
Nearly every known iGaming software provider, with a backbone to stand on, has partnered up with LeoVegas. The number is over 70. Evolution, Playtech, Play'n Go, Novomatic, NetEnt, Microgaming, Nolimit City; the names keep on going endlessly. Blackjack, Roulette, Baccarat, thousands of slots, hundreds of live dealers streaming from multiple studios around the world. You mind, by now, should be able to tally up the breadth and width of LeoVegas' charismatic kingdom.
Customer support is offered in 8 unique languages; English, German, Italian, Spanish, Danish, Finnish, Portuguese and Swedish. Live chat, email and a FAQ section is at one's disposable. The response times are favourable, but their staff's lack of grip over matters related to withdrawals can be exasperating. Otherwise, for general account-related complexities; they do a splendid job.
LeoVegas is a colossal gambling site, with sundry sister online casinos operating under its shadow. And with BetMGM's professional oversight, it has no place to go, but up. However, the happiness of their clients is what will keep them there. Their below-average reviews won't help them one bit. A heartfelt try is mandatory to keep LeoVegas absorbent enough for penny ante gamblers too, not just the ones with the plumpest, muscular wallets. Even though, it's more innate to do so.
Official website address: www.leovegas.com
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Page Last Updated: 10th February 2024.
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